Customer Care


Baobei pendants are made to order so please allow up to 3 days before shipping. All other items will be shipped within 2 days of ordering. 

Exchanges / Refunds

Exchanges can be made within 14 business days of receiving the item and can only be made for reasons outside of change of mind. Please email to arrange an exchange for an item of the same value. The item to be exchanged must be in its original condition. 

Refunds are only given to faulty products. Please email to arrange a refund.