Customer Care


Baobei pieces are made to order so please allow up to one week before shipping. All items are handmade with love and care in New Zealand. 

Exchanges / Refunds

Exchanges can be made within 14 business days of receiving the item. Please email to arrange an exchange for an item of the same value. The item to be exchanged must be in its original condition. 

Refunds are only given to faulty products or required by law (if your item is faulty, we will do our very best to make things right, whether it's a fix up, exchange or refund). Please email to arrange a refund or discuss a faulty item. 

Contact Us

If you have any questions regarding your order please feel free to email us at